In case of cancelling the order or returning the product, proper reason must be conveyed to us within 1 day of receiving the product, A photo or video describing the issue of the product is needed to validate the claim of refund and the amount will be processed within 1-3 days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@ammagenomics.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at techsupport@ammagenomics.com and send your item to: No 1/129 Arcot Road, Virugambakkam, Chennai – 600092, Tamil Nadu, India.

Shipping returns

To return your product, you should mail your product to: No 1/129 Arcot Road, Virugambakkam, Chennai – 600092, Tamil Nadu, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at account@ammagenomics.com for questions related to refunds and returns.